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Returns Policy

Items purchased at shop.soccershots.org can be returned within 45 days of purchase, provided they have not been worn or altered. (Exceptions: some items have been noted as "final sale" items - no returns will be accepted. This is noted in the product description.)


To return items, follow the steps below:


Go to MY ACCOUNT. 

In the "Track your recent orders" section, click on "View Details" next to the order number containing the items you wish to return. 

On the order click "ADD NEW RMA". This will initiate the Returns process. 

Select the items you wish to return, and click "SAVE RMA". You will then receive an email that your returns request has been received. 

Once you receive a second email that your return was authorized, follow the instructions in that email to send back your items. 


Once your return is received, you will be given a credit for the original amount paid for the item(s), in the original form of payment. (i.e. If you paid $30 for an item on your Visa card, $30 will be credited back to your Visa card.) You will receive an email that your return has been received and processed.  

If you wish to “exchange” an item for a different size/color/ item, please process your return as detailed above, and place a new order for the items that you want.